Refund Policy has a 45-day refund policy for all donations. This means, a Rally leader can refund their donors via their dashboard within 45 days from the original date of donation. If a donor contacts Rally customer support about a refund, we will first request they contact the Rally leader to request a refund of their contribution. If the Rally leader is not able to issue a refund or does not get back to the donor  on time, our support team will also attempt to contact you before proceeding to issuing the refund.

For refunds issued via

  • Transaction fees are not refunded or waived when a refund is issued to the donor
  • Transaction fees are waived only if we determine a cause or a donation to be fraudulent


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