What are the fees associated with chargebacks and disputes?

The banks charge a processing fee of $29 for each chargeback, and we pass this charge on to the campaign. Rally will work with the bank to provide all documentation and necessary explanations for the disputed charge and do our best to resolve this in the campaign’s favor. This $29 fee is non-refundable regardless of the outcome of the dispute. Sometimes, the campaign loses the dispute, and in this case, we are required to also refund the full donation amount back to the donor, which is debited from the campaigns bank account. We immediately notify the campaign when we receive the chargeback from the banks and also keep you updated via email of the final results of the dispute.

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